Fan Gear Return Policy
Website Direct Sales Return Policy
Our return window lasts 30 days. If 30 days have passed since delivery, unfortunately, we can’t offer you a refund or exchange.
All returns require pre-authorization by contacting Wilwood's customer service department via email or phone for approval and appropriate addresses.
- Phone: 805-388-1188 (6 am to 5 pm, PST, M-F)
- Email: customerreply @ wilwood.com
Additional non-returnable items:
- Gift cards
- Items which have been installed and removed (whether used or not)
Refunds (if applicable)
Apparel: To be eligible for a refund, your item must be unworn, unwashed, and in the original packaging.
Parts: To be eligible for a refund, parts must be in brand new condition with no installation marks or use. If you have test fit something, and it left a bolt mark, scratch, or other indication of installation, no refund is available. Parts must be in the original packaging
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
All returned items will be refunded within 48 hours of inspection.
Customer is responsible for all return shipping unless Wilwood has shipped the wrong item. It is the customer’s responsibility to make sure the details of fitment and usage are correct on the order before checking out.
If Wilwood has shipped an item other than what was requested on the order, contact the sales department and a return label will be emailed to you. This will allow multiple drop off options and no-charge return shipping.
When returning any items you are the shipper and we strongly recommend you use a traceable service and consider additional insurance to protect you from loss or damage. We can't be responsible or guarantee we will receive your return shipment.